Politique d’expédition

Shipping Policy

Shipping Coverage

  • We currently only ship within Canada. At this time, we do not offer international shipping or shipping to PO boxes.

Shipping Options & Rates

  • We offer the following shipping methods within Canada:

Standard Shipping

  • Orders under $99: Flat rate of $9.99
  • Orders $99 and above: FREE shipping

Express Shipping

  • Available for an additional $14.99 regardless of order value
  • Delivery within 2-3 business days (excluding weekends and holidays)

Delivery Times

  • Standard Shipping: 5-7 business days
  • Remote/rural areas may require additional 2-3 business days
  • Delivery times are estimates and not guaranteed
  • Business days exclude weekends and holidays

Order Processing

  • Orders are processed within 1-2 business days
  • You will receive a tracking number via email once your order ships
  • Order processing times may increase during peak seasons and promotional periods

Shipping Restrictions

  • We do not ship to PO boxes
  • Some remote locations may be subject to additional shipping fees
  • Certain oversized or heavy items may incur additional shipping charges
  • We reserve the right to restrict shipping to certain remote locations

Order Tracking

  • Tracking information will be emailed once your order ships
  • You can track your order using the provided tracking number on our website
  • Please allow 24-48 hours for tracking information to become active

Lost or Damaged Packages

  • We are not responsible for lost or stolen packages after delivery confirmation
  • Damaged packages must be reported within 48 hours of delivery
  • Please keep all original packaging for claims processing
  • Take photos of any damaged packages before opening them

Address Accuracy

  • Customers are responsible for providing accurate shipping information
  • Additional fees may apply for address changes after order processing
  • Orders returned due to incorrect addresses may incur re-shipping fees

Questions or Concerns

For any questions about our shipping policy or to track an existing order, please contact our customer service team:

  • Email: support@[company].ca
  • Phone: 1-800-XXX-XXXX
  • Hours: Monday to Friday, 9 AM - 5 PM EST

We reserve the right to modify this shipping policy at any time. Any changes will be reflected on this page.